Privacy Policy
Effective Date: 26/09/2025
1. Introduction
SNS Research & Technology Solutions (Pvt) Ltd, doing business as SNS Labs ("Company," "we," "us," or "our"), values your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use the Relearn AI website and services (collectively, the “Service”).By using the Service, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information:
Personal Information: Information you provide when creating an account, such as your name, email address, and payment details (if applicable).
User-Uploaded Content: Documents, files, and other materials (e.g., PDF, DOCX, PPTX) that you upload for use with the Service.
Usage Data: Automatically collected information, including IP address, browser type, device identifiers, pages visited, and timestamps.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to enhance your experience, analyze usage, and deliver relevant content.
3. How We Use Your Information
We use collected information for the following purposes:
Provide and maintain the Service — including processing uploaded documents to generate AI-powered responses.
Improve the Service — analyzing usage patterns to optimize performance and add new features.
Communicate with you — sending service updates, administrative notices, and (where permitted) promotional content.
Ensure security and compliance — preventing fraud, abuse, and other illegal activities.
Legal obligations — complying with applicable laws, regulations, and legal processes.
Legal bases for processing (where applicable, e.g., GDPR/UK GDPR):
Your consent
Contractual necessity (to provide the Service)
Compliance with legal obligations
Legitimate interests in operating, maintaining, and improving the Service
4. Sharing Your Information
We do not sell or rent your personal data. We may share information in the following circumstances:
With Service Providers: Hosting providers (e.g., AWS), analytics providers, and other vendors who assist in operating the Service, under strict confidentiality agreements.
For Legal Reasons: To comply with applicable law, legal processes, or enforceable governmental requests.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
With Your Consent: When you explicitly authorize sharing.5. International Data Transfers
The Service is hosted and operated on Amazon Web Services (AWS) in the us-west-2 (Oregon, United States) region.
If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S.Where legally required, we implement safeguards such as Standard Contractual Clauses (SCCs) to ensure adequate protection of your personal data.
6. Data Security
We use reasonable technical and organizational measures to protect your data. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
User-uploaded content is retained for as long as your account is active or as otherwise necessary to provide the Service.
Upon account deletion, we will delete or anonymize your personal data within 90 days, unless retention is required for legal or compliance reasons.
Aggregated or anonymized data may be retained for analytics and product improvement.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
Access — request a copy of your personal data.
Rectification — request correction of inaccurate data.
Erasure — request deletion of your personal data.
Portability — request transfer of your data to another provider.
Restriction or Objection — restrict or object to our processing.
We will respond to verified requests within 30 days (or as required by law). To exercise these rights, contact us at dev@snslabs.tech.The Service is not directed to children under the age of 13 (or the minimum digital consent age in your jurisdiction, typically 16 in the EU). We do not knowingly collect personal data from children. If we learn that a child has provided us with personal data, we will delete it promptly.
9. Children’s Privacy
10. AI Processing Transparency
We do not use your uploaded content to train external AI models.
Limited metadata (e.g., file size, type) may be logged for performance monitoring.
11. Changes to This Privacy Policy
12. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict-of-law rules.
13. Contact Us dev@snslabs.tech